Shipping & Returns

All our jewellery is handcrafted with care, and each piece is carefully packed to ensure it reaches you safely. Below you'll find information on shipping timelines, delivery methods, and how we handle returns and repairs.

Processing Time
Some pieces are ready to ship, while others are made to order.
Please refer to each product listing for estimated production time.
In-stock items: Typically dispatched within 1-3 business days.
Made-to-order items: Generally require 14-21 business days to produce, depending on complexity.
If you need your piece by a specific date, feel free to contact us before placing your order - we’ll do our best to accommodate.

Shipping Methods & Rates
We ship from France and offer both domestic and international delivery.
All parcels are shipped with tracking and are carefully packaged for protection.
- France
La Poste / Colissimo (4-6 business days) - 7€
- Europe
Colissimo Europe / tracked airmail (7-10 business days) - 12€
- International Shipping
Tracked airmail via La Poste (airmail with tracking, approx. 7-21 days) - €15
Shipping times are approximate and may be affected by customs clearance or public holidays.

Customs & Import Fees
International orders may be subject to local customs duties or import taxes.
These fees are determined by your country and are not included in our shipping charges.
Unfortunately, we cannot predict or cover these costs.
We recommend checking with your local customs office for details before ordering.

Please monitor your tracking information, as some customs offices may hold parcels until fees are paid.
If you receive a notification from the courier or post office, it's best to respond promptly to avoid delays or returns.

Special Notes on Shipping Destinations
We ship worldwide.
If you're unsure whether delivery to your country is currently possible or need advice on shipping options, feel free to reach out.
We'll always do our best to find a solution.

If you are concerned about restrictions or customs sensitivities in your region, we’re happy to discuss discreet or alternative shipping methods where possible.

Lost or Delayed Parcels
Once your parcel is shipped, it is in the hands of the postal or courier service.
While we are not responsible for packages lost or damaged in transit, we’ll do everything we can to assist you in locating a delayed parcel.
If your tracking hasn’t updated or your parcel appears to be missing, please contact the courier or local post service directly with your tracking number.

Returns & Repairs

If a piece isn’t right, it can be returned for store credit within 14 days.
Rings can be exchanged for another size within 14 days, provided they are unworn.
Customers are responsible for return shipping.
Because each piece is handmade, rings with stones cannot be resized.
If something isn’t quite right, please contact us within 7 days of receiving your order. We genuinely want you to love your jewellery.

One more thing:
Normal wear and tear is part of the life of jewellery, but we’re always happy to help you maintain or repair your piece if needed ♡